Mac to Windows Printing - also see our Alternate methods for connecting a Windows queue to Mac (SMB vs. For more detailed information check out the relevant resource below: If you’ve successfully verified the information above, it might be worth recreating the printer on the client machine. That is to say our recommendation is only to use alpha-numeric (numbers and letters) characters when naming your server print queues. Make sure that there aren’t any spaces or special characters in the printer name. If you discover this is happening to all users, check out our AD troubleshooting article here.Ĭonfirm correct setup of the print queue connectionĪs a troubleshooting step with Mac-hosted print queues, check to see whether authentication behaves any differently using the IPP protocol instead of Bonjour.
Keychain access mac password#
Test out the user’s credentials by logging into the user web interface via If that fails, it would be worth checking to ensure that their account isn’t locked out and their password isn’t expired. More info on that over on the Apple Forums. Open your Keychain Access.app and delete the entry for the print queue in question. Click the refresh button, and see if it prompts for credentials: Sometimes this issue is just a hiccup the Mac experiences when connecting to a shared queue. Usually, if you see this error, it is about the print queue’s OS-level authentication instead of PaperCut This message is often wholly unrelated to PaperCut. I see this error when sending jobs to a Mobility-Print-published queue and my environment uses both PaperCut and Mobility Print
I see this error when sending jobs to a standard queue shared via SMB or CUPS Select the option below that best describes what you’re seeing.
This error indicates that the credentials that the Mac is providing are being rejected by the server it’s contacting.
Sometimes, when printing from a Mac, the job appears to pause in the print queue window with the message “Hold for Authentication”. What does “Hold for Authentication” mean? “ Help! When printing from MacOS computers, sometimes we see the job stuck in the print queue with the message “Hold for Authentication.” What does this mean?”
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